“Many companies just focus on the mechanics of onboarding, training, renewals, etc. Those motions make us all feel like we're being productive because we're engaging with customers, but it has nothing to do with the value your customer receives from your product.”
loved this:
“Many companies just focus on the mechanics of onboarding, training, renewals, etc. Those motions make us all feel like we're being productive because we're engaging with customers, but it has nothing to do with the value your customer receives from your product.”