In this episode of the Sales Hacker Podcast, we have Haydar Al-Saad, Founder of RevSetter, a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business.
What You’ll Learn
Mitigating churn by finding your happy customers and expanding with them
Profiling your customer success teams
Customer success investment as revenue generation
Show Agenda and Timestamps
About Haydar and RevSetter[02:05]
Differences in retention platform features [08:18]
Finding the right Customer Success people [15:32]
Why Execution is more important than Innovation [19:29]
Paying it forward [23:38]
Sam’s Corner [26:08]
The GTM Podcast
Features conversations with well-known tech executive, VC, and founders - the expert operators in the trenches who have ‘been there, done that’ to build some of the fastest-growing software companies. Every week, a guest joins Scott Barker to dissect their stories, revealing expert insights around what worked, what didn’t, and how things actually went down.
This podcast is produced by GTMnow, the media brand of VC firm GTMfund - sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350 of the best go-to-market executives.
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