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Harshith Viswanath's avatar

Hi! Interesting read. B2B SaaS value is shifting. The categorization of traditional SaaS companies into three layers is particularly interesting. I think the opportunity for AI is building AI-Native Service Businesses. Service businesses have been traditionally low-margin and people-heavy. Growth was linear. With AI, service businesses can capture more value due to higher margins and repeatable workflows, especially in law firms, accounting firms, consultancies and marketing agencies. Growth will be exponential due to higher margin due to workflow automation.

These AI-Native businesses can employ a roll-up strategy where they acquire existing service businesses and optimize them with AI. Founders will require a mix of skills like workflow management, M&A and operations. Eudia is a great example of this. Furthermore, I do not believe that vibe-coding will replace anything but I think it will give an clear idea to an enterprise team to understand their needs and what kind of product they're looking for.

I write a blog in substack titled "The LegalTech Thesis" wherein I analyze LegalTech startups, trends and identify opportunities to build in the space. Would love to get your thoughts on my post breaking down the 3 whitespaces to build for in 2026!

https://harshithviswanath.substack.com/p/three-legaltech-whitespace-plays

Shikata | Noticon Lens's avatar

Sophie, thank you for the article!

I really resonated with how clearly you broke down the two narratives of the “SAASpocalypse.”

Especially the point that customer self-building carries risks so demand will ultimately flow back to SaaS — and that the real issue is the public markets seriously repricing SaaS risk. Your second analysis really hit home.

In the mid-to-long term, I don’t think SaaS value will decrease to a negligible level.

Instead, I believe it’s shifting from “finished products for humans” to “components that AI agents consume (APIs, plugins, MCP, etc.).”

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