Torres frames this at Drift scale (200 people, 5% coverage). The same math bites harder for a founder-led team of five, where nobody is assigned to the base at all because everyone is chasing new logos. The move isn't hiring a CS person, it's pointing one agent at the accounts you already won before you add a seat. Where I'd push: "sales is the last role AI eliminates" assumes buyers always want a human, but in Benelux mid-market I see buyers who'd rather self-serve the first three steps and only want a human at the contract
Torres frames this at Drift scale (200 people, 5% coverage). The same math bites harder for a founder-led team of five, where nobody is assigned to the base at all because everyone is chasing new logos. The move isn't hiring a CS person, it's pointing one agent at the accounts you already won before you add a seat. Where I'd push: "sales is the last role AI eliminates" assumes buyers always want a human, but in Benelux mid-market I see buyers who'd rather self-serve the first three steps and only want a human at the contract