Strong CS breakdown from GTMnow — the shift from reactive support to predictive, revenue-linked customer success is clearly becoming table stakes at scale.
What stands out in Sophos’ model under Sophos is how CS is no longer a cost center but a real-time, data-driven growth engine across 600K customers.
Strong CS breakdown from GTMnow — the shift from reactive support to predictive, revenue-linked customer success is clearly becoming table stakes at scale.
What stands out in Sophos’ model under Sophos is how CS is no longer a cost center but a real-time, data-driven growth engine across 600K customers.