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195: 3 Steps to Focus on Your Customer’s Customer
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195: 3 Steps to Focus on Your Customer’s Customer

In this episode of the Sales Hacker Podcast, we have Ashley Welch, Co-Founder at Somersault Innovation, where she leverages design thinking in sales coaching. Join us for an engaging conversation about the 3-step process to help sales reps unlock their empathy, curiosity, and insightfulness.

What You’ll Learn

  1. The importance of focusing on your customer’s customer

  2. True sales is about empathy

  3. Harnessing challenge into curiosity

  4. Ashley’s discovery-insight-acceleration framework

Show Agenda and Timestamps

  1. About Ashley Welch & Somersault Innovation [2:05]

  2. Bringing concepts of design thinking to sales [5:24]

  3. Step one: discovery [7:29]

  4. Step two: insight [14:03]

  5. Step three: acceleration [17:41]

  6. Paying it forward [25:16]

  7. Sam’s Corner [27:31]

The GTM Podcast
Features conversations with well-known tech executive, VC, and founders - the expert operators in the trenches who have ‘been there, done that’ to build some of the fastest-growing software companies. Every week, a guest joins Scott Barker to dissect their stories, revealing expert insights around what worked, what didn’t, and how things actually went down.

This podcast is produced by GTMnow, the media brand of VC firm GTMfund - sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350 of the best go-to-market executives.

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